Frequently Asked Questions
Puerto Vallarta Dog Hotel FAQs & Guest Information
Dog hotel in Puerto Vallarta
Your peace of mind is part of the Pawvana experience
We understand that leaving your dog in someone else’s care is an important decision. Our goal is to make the experience clear, transparent, and reassuring from the very beginning.
Here you’ll find answers to the most common questions about stays, requirements, services, and daily care at Pawvana Dog Hotel. If you need additional information, our team will always be happy to assist you.
What is Pawvana Dog Hotel?
Pawvana is a premium dog hotel in Puerto Vallarta offering safe, structured, and professionally supervised stays designed for comfort, wellbeing, and peace of mind.
When is Pawvana opening?
We are preparing to open soon on July 2026. Join our waitlist to receive updates and early access to reservations.
Who can stay at Pawvana?
We welcome dogs of most breeds and sizes, provided they meet our health and behavior requirements.
Do dogs need vaccinations to stay?
Yes. All dogs must have up-to-date vaccinations to ensure a safe environment for all guests.
Is a behavior evaluation required?
Some dogs may require an initial evaluation to ensure they feel comfortable and safe in a social environment.
Do I need to make a reservation in advance?
Yes, reservations are recommended, especially during holidays and high travel seasons.
Are dogs supervised at all times?
Yes. Pawvana provides round-the-clock supervision to ensure safety and wellbeing.
Will my dog interact with other dogs?
Dogs participate in supervised social play based on temperament and compatibility. Individual play options are also available.
What happens if my dog needs medical attention?
On-site veterinary support is available to provide immediate professional assistance if needed.
Where do dogs sleep?
Dogs stay in spacious 2X2m, climate-controlled private suites designed for rest and comfort.
Do dogs get daily exercise?
Yes. Daily routines include supervised play, exercise, and rest periods.
Are there rest periods during the day?
Absolutely. Balanced routines include both activity and quiet time to prevent stress and overstimulation.
Can I bring my dog’s own food?
Yes. We encourage maintaining your dog’s regular diet to avoid digestive changes. Guests are kindly asked to bring their dog’s own food, as hotel-provided meals are available at an additional cost.
Can medication be administered?
Yes, medication can be administered according to owner instructions.
Do you offer grooming services?
Yes. Grooming services are available during your dog’s stay at an additional cost and are not included in the lodging.
Do you offer transportation services?
Yes, pick-up and drop-off transportation is available for an additional fee.
What should I bring for my dog’s stay?
We recommend bringing your dog’s regular food and any necessary medication. Comfort items may also be accepted depending on policy.
How do you maintain hygiene and safety?
Facilities follow strict cleaning and safety protocols using pet-safe products and professional sanitation standards.
Will my dog be kept in a cage?
No. Dogs stay in spacious suites designed for comfort, safety, and relaxation, each equipped with a comfortable bed for your dog.
Will I receive updates about my dog?
Updates and communication options will be available so owners can feel confident and connected during their dog’s stay.
Why choose Pawvana instead of a traditional boarding facility?
Pawvana combines professional care, structured routines, premium comfort, and advanced safety standards to provide a calm and enriching experience for every dog.